The following are ways to receive support for Teamprise.
1. Knowledge Base
The Teamprise knowledge base is repository of common hints, tips and work-arounds. You can visit the knowledge base at: http://kb.teamprise.com. If you are unable to find help about your topic of interest or need more information, then post a question to the forum or contact support via one of the other means below.
2. Forum
The Teamprise public forum is an excellent resource for information and troubleshooting tips. Teamprise engineers monitor this forum and weigh in frequently with answers to your questions. You can visit the forum at: http://support.teamprise.com
3. Email
In some cases you may wish to email our support team a log file of an error. Please tell us which version of Teamprise you are using and your operating system. Provide a detailed description of the problem, including what you were doing when the problem happened and any steps you have already taken to try to resolve the issue. In most versions of the Teamprise client you will find a Teamprise Support... option in the help menu. Selecting this will show you all the relevant information you may need to send to support. the "Export Diagnostic Data..." button will package up this information in a zip compressed file so that you may mail it to support if you wish. Send mail to: support@teamprise.com
4. Phone
Phone support is available for those who wish to contact a technician directly. You can reach a customer support person by calling (217) 356-8515, ext. 2. Phone support is only available weekdays from 8:30 am to 5:00 pm Central Time.
5. Support contracts
Contact Teamprise Sales for information on purchasing a Support contract which provides a proprietary support line for your corporation.